Privacy Policy
This Privacy Policy explains how 4DUAV Solutions Inc. (“4DUAV Solutions Inc.,” “we,” “us,” or “our”) collects, uses, discloses, protects and retains personal information when you visit www.4duav.com, purchase downloadable training, communicate with us, book training or flight reviews, engage our consulting services or otherwise interact with us.
1. PRIVACY LAWS
4DUAV Solutions Inc. operates from British Columbia and serves customers across Canada.
Depending upon the circumstances, applicable privacy requirements may include:
- British Columbia's Personal Information Protection Act (“PIPA”);
- the federal Personal Information Protection and Electronic Documents Act (“PIPEDA”); and
- Canada's Anti-Spam Legislation (“CASL”) for applicable commercial electronic communications.
2. INFORMATION WE MAY COLLECT
Depending on your interaction with us, we may collect:
- name;
- email address;
- telephone number;
- company or organization;
- province;
- industry;
- requested course or service;
- information submitted through forms;
- correspondence;
- purchase and transaction information;
- course purchased;
- flight-review information;
- training information;
- consulting information; and
- information reasonably required to provide a requested service.
3. PURCHASE AND PAYMENT INFORMATION
Payments may be processed through third-party payment providers including Stripe and PayPal.
Those providers may collect payment-card, account, billing, fraud-prevention and transaction information necessary to process your payment.
Where Stripe or PayPal processes payment directly, 4DUAV Solutions Inc. does not intentionally receive or store complete payment-card numbers on its own Website servers.
Their respective privacy policies govern their independent processing of payment information.
4. DOWNLOADABLE COURSES
4DUAV Solutions Inc. sells downloadable digital training products.
We may maintain business records identifying:
- purchaser name;
- contact information;
- course purchased;
- transaction date;
- amount paid;
- payment status; and
- other information reasonably required to administer the transaction.
Because courses are downloaded rather than accessed through an ongoing login-based learning system, we do not rely on ongoing LMS activity tracking to monitor course completion unless expressly stated for a particular product or service.
5. AUTOMATICALLY COLLECTED INFORMATION
Our Website and hosting infrastructure may automatically record technical information such as:
- IP address;
- browser;
- operating system;
- device information;
- pages requested;
- date and time;
- referring source; and
- technical/security information.
This information may be used to maintain security, reliability and Website operation.
6. HOW WE USE INFORMATION
We may use personal information to:
- process purchases;
- deliver downloadable products;
- respond to enquiries;
- register customers for training;
- schedule flight reviews;
- deliver professional services;
- provide customer support;
- issue transaction communications;
- provide requested resources;
- maintain financial and business records;
- satisfy regulatory requirements;
- prevent fraud;
- maintain Website security; and
- send marketing communications where permitted and consented to.
We do not sell personal information or rent or trade customer contact lists.
7. EMAIL AND MARKETING
Primary contact email: info@4duav.com
Where required by CASL, we obtain appropriate consent before sending commercial electronic communications.
Customers may unsubscribe from marketing communications.
An unsubscribe does not prevent us from sending necessary transactional communications relating to purchases, bookings or services.
8. SERVICE PROVIDERS
We may disclose information to service providers where reasonably necessary to operate our business.
These may include:
Website: www.4duav.com
Payment processors: Stripe and PayPal
Email contact: info@4duav.com
Analytics provider(s): None currently, unless subsequently disclosed in this Policy and our Cookie Policy.
Advertising provider(s): None currently, unless subsequently disclosed in this Policy and our Cookie Policy.
Other providers may include hosting, IT, cybersecurity, professional advisory and business-support services.
9. ANALYTICS, ADVERTISING AND COOKIES
If 4DUAV Solutions Inc. later implements analytics, advertising pixels, conversion tracking, remarketing or similar technologies, this Privacy Policy and our Cookie Policy will be updated to accurately identify those practices where required.
Visitors will be provided with choices or consent mechanisms where required by applicable law.
10. SOCIAL MEDIA
4DUAV Solutions Inc. may maintain accounts on platforms including Facebook, Instagram, LinkedIn, YouTube, TikTok and other social-media services.
If you communicate or interact with us through those services, we may receive information you make available through the applicable platform.
Those platforms independently process information according to their own privacy policies.
11. DISCLOSURE
We may disclose personal information:
- to service providers;
- to professional advisers;
- where required by law;
- to regulators or law enforcement where legally required or permitted;
- to prevent fraud or protect safety;
- to establish or defend legal claims; or
- in connection with a lawful corporate transaction.
12. INFORMATION OUTSIDE CANADA
Some third-party service providers may process information outside Canada, including in the United States.
Information processed in another country may be subject to that country's laws and lawful government-access requirements.
13. RETENTION
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for applicable business, accounting, tax, regulatory, insurance and legal requirements.
[Final retention periods should be confirmed before publication.]
14. SECURITY
We maintain reasonable administrative, technical and organizational safeguards appropriate to the information we hold.
No electronic system is completely secure, and absolute security cannot be guaranteed.
15. PRIVACY RIGHTS
Subject to applicable law, individuals may request:
- access to personal information;
- correction of inaccurate information;
- information about how their information has been used or disclosed;
- withdrawal of marketing consent; and
- deletion where the information is no longer required to be retained.
Requests may be sent to info@4duav.com.
Identity verification may be required.
16. PRIVACY BREACHES
4DUAV Solutions Inc. will investigate suspected privacy breaches and provide notifications or reports where required by applicable law.
17. MINORS
Where 4DUAV Solutions Inc. provides training to a minor, we may require parental or legal-guardian consent where appropriate or required.
Transport Canada establishes separate minimum-age requirements for various RPAS pilot certificates.
We do not knowingly use children's personal information for behavioural advertising.
18. THIRD-PARTY WEBSITES
Our Website may link to third-party websites.
4DUAV Solutions Inc. does not control their privacy practices. Information provided directly to another organization is governed by that organization's policies.
19. CHANGES
We may update this Privacy Policy as our business, technology or legal obligations change.
The current version will be published on www.4duav.com.
20. CONTACT
4DUAV Solutions Inc.
Website: www.4duav.com
Email: info@4duav.com
Mail:
PO Box 32228
2151 Louie Drive
Westbank, BC V4T 3G2
Canada
Individuals may also have the right to contact the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada.