RETURNS AND REFUNDS POLICY

1. ABOUT THIS POLICY

This Returns and Refunds Policy applies to purchases made from 4DUAV through www.4duav.com.

4DUAV sells three distinct types of product and service, and different terms apply to each:

• downloadable digital training products;

• print-on-demand physical products; and

• services and consultations.

This Policy forms part of our Terms and should be read together with them.

2. DOWNLOADABLE DIGITAL COURSES

All sales of downloadable digital training products are final.

Because digital course materials are delivered immediately and in full at the point of purchase, and cannot be returned once downloaded, 4DUAV does not offer refunds, exchanges or cancellations on downloadable products once access has been provided.

Customers are encouraged to review the course description, format and contents before purchasing, and to contact info@4duav.com with any questions prior to payment.

This Section does not limit any right a customer may have under applicable consumer-protection legislation.

3. FAULTY OR INACCESSIBLE DIGITAL PRODUCTS

If a download link fails, a file is corrupted, a file is incomplete, or the product delivered does not match the product purchased, contact info@4duav.com.

We will provide a working replacement file or access link.

Where we are unable to supply a working product, a refund will be issued to the original payment method.

4. PRINT-ON-DEMAND PRODUCTS

Physical products sold through www.4duav.com are produced on demand. Each item is manufactured individually after an order is placed and is not held in stock.

Product images, mock-ups and colour swatches shown on the Website are representative. Minor variation in colour, print placement and sizing is inherent to print-on-demand manufacturing and is not considered a defect.

5. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

We will replace any physical product that arrives damaged, defective or incorrect.

To make a claim, contact info@4duav.com within 30 days of delivery and include:

• your order number;

• a description of the problem; and

• photographs showing the defect, damage or incorrect item, including the packaging where relevant.

Where a claim is accepted, we will send a replacement at no additional cost. You will not normally be required to return the original item, and you will not be charged return shipping.

Where a replacement cannot be produced, a refund will be issued to the original payment method.

6. RETURNS WE DO NOT ACCEPT

Because every physical product is manufactured individually to order, we are unable to accept returns or exchanges for:

• change of mind;

• incorrect size selection; or

• incorrect colour selection.

We reserve the right to decline a claim that does not meet the conditions set out in Section 5.

7. SHIPPING, DELAYS AND UNDELIVERED ORDERS

Production and shipping times shown on the Website are estimates. Production time is separate from shipping time, and both are affected by the fulfilment partner, carrier and destination.

4DUAV is not responsible for delays caused by carriers, customs processing, weather or other circumstances outside our control.

Customers are responsible for providing a complete and accurate delivery address. Orders returned to the fulfilment partner because of an incorrect or incomplete address, or because delivery was refused or not collected, may require payment of a further shipping charge before reshipment.

Where an order is confirmed lost in transit by the carrier, we will arrange a replacement or a refund.

Customers outside Canada are responsible for any customs duties, import taxes or handling fees charged on delivery.

8. NON-DELIVERY

Where we are unable to deliver a physical product within thirty days of the delivery date specified at the time of purchase, you may cancel the order and receive a full refund.

9. CONSULTATIONS AND COACHING SESSIONS

Consultation and coaching appointments are booked and paid for in advance.

Cancellations and rescheduling with at least 24 hours’ notice before the scheduled start time may be rescheduled without charge, subject to availability.

Where less than 24 hours’ notice is provided, the session fee may be forfeited and a new booking and payment may be required.

A client who does not attend a scheduled appointment, and who has not provided the required notice, will be treated as a no-show. The session fee will be forfeited.

Where 4DUAV cancels or postpones an appointment, the client will be offered rescheduling at no charge or a full refund.

10. FLIGHT REVIEWS AND IN-PERSON TRAINING

Cancellation, rescheduling and no-show terms for flight reviews, practical training and other scheduled in-person training services are set out in our Terms and are not repeated here.

In summary, at least 72 hours’ notice is required, and sessions cancelled by 4DUAV or postponed for weather, airspace, aircraft or safety reasons are rescheduled without a rescheduling fee.

11. CORPORATE, GROUP AND CONSULTING ENGAGEMENTS

Corporate training, group training, specialized training and consulting engagements are arranged under a separate written proposal or agreement.

Where that proposal or agreement contains payment, cancellation or refund terms, those terms govern and take precedence over this Policy.

12. AFFILIATE PURCHASES

Some product links on the Website direct customers to third-party retailers, including Amazon and DJI.

Purchases made on a third-party retailer’s website are contracts between the customer and that retailer. Returns, refunds, warranty claims and delivery for those purchases are governed by that retailer’s own policies, and this Policy does not apply to them.

13. HOW TO MAKE A CLAIM OR REQUEST A REFUND

Inform us of your decision by a clear statement sent to info@4duav.com, including your order number, the date of purchase, the product or service concerned and the reason for the request.

We aim to acknowledge requests within five business days.

14. HOW REFUNDS ARE ISSUED

Approved refunds are issued using the same means of payment you used for the order, and you will not incur any fee for the reimbursement.

The time taken for a refund to appear depends on your payment provider or card issuer and is outside our control.

15. CHARGEBACKS

If you believe a charge is incorrect, please contact us before initiating a chargeback with your bank or card issuer. Most issues can be resolved directly and more quickly.

16. CHANGES

We may update this Policy as our products, fulfilment arrangements or legal obligations change. The version published on www.4duav.com at the time of your purchase applies to that purchase.

17. CONTACT

4DUAV
Email: info@4duav.com